Medical Receptionist Jobs in Boston, MA
Boston hospitals rarely post the title medical receptionist. They hire patient service representatives, and New England Baptist and Boston Children's post front desk pay of about $19 to $28 an hour. Here are the current openings, followed by who is hiring and how to get started.
Current medical receptionist Openings in Boston, MA
Listings marked External are sponsored openings provided by the Jobs2Careers network.
Medical Receptionist Work in Boston
Most front desk jobs in Boston sit inside the big academic systems, so the work clusters in the Longwood Medical and Academic Area, where Beth Israel Deaconess, Boston Children's and Dana-Farber run clinics a few blocks apart off Brookline Avenue and Longwood Avenue. Boston Medical Center adds another hub in the South End around Albany Street and Mass Ave, plus neighborhood practices such as its Brighton office on Cambridge Street. The job titles vary by system: Patient Service Representative at Beth Israel Deaconess and New England Baptist, Patient Experience Representative at Boston Children's, Patient Service Specialist at Boston Medical Center, and Patient Representative at Dana-Farber. Searching all of those titles is the fastest way to find openings, and many Boston postings now publish a pay range.
Top Boston Employers Hiring Medical Receptionists
These Boston health systems are hiring front desk and patient access staff right now:
- Beth Israel Deaconess Medical Center - the Longwood teaching hospital posts Patient Service Representative roles in OB/GYN, GI, radiology, pulmonary and an orthopedic call center.
- New England Baptist Hospital - the orthopedic hospital on Parker Hill in Mission Hill hires full-time day Patient Service Representatives.
- Boston Children's Hospital - hires in-person Patient Experience Representatives and Patient Access Liaisons to greet, register and schedule families.
- Boston Medical Center - the South End safety-net hospital hires Patient Service Specialists and SEIU-represented Patient Services Representatives for its clinics and practices.
- Dana-Farber Cancer Institute - the Brookline Avenue cancer center hires Patient Representatives to schedule and triage patient calls.
Medical Receptionist Salaries in Boston
- Entry level: about $19 to $21 per hour for new front desk and patient service staff.
- Experienced: roughly $22 to $26 per hour with scheduling, registration and insurance verification experience.
- Senior / top of range: $26 to $28 per hour for senior representatives who train new staff or work specialty clinics.
These are estimates drawn from posted hospital ranges, such as $19.52 to $26.28 at New England Baptist and $19.06 to $27.64 at Boston Children's. Pay moves with experience, specialty, schedule and union coverage, and Boston Medical Center lists bilingual or multilingual ability as a plus.
How to Become a Medical Receptionist in Boston
Massachusetts has no license or state certification for medical receptionists, so you can stop looking for one. Most Boston postings ask for a high school diploma or GED, with medical terminology, customer service and computer skills preferred. Boston Medical Center asks some front desk hires for medical assistant or pharmacy technician training or one to two years in a medical office or call center. A paid route in is the Boston Children's Healthcare Customer Service and Administrative Careers Training Program, a 14-week cohort that pays trainees $16 an hour, places them at Boston Children's and Dana-Farber in Longwood, and carries college credit through Franklin Cummings Tech.
What the Job Involves
Medical receptionists are the first point of contact for patients. Daily tasks include greeting and checking in patients, verifying demographics and insurance, scheduling and rescheduling appointments, answering and routing phone calls, obtaining referrals and prior authorizations, collecting co-pays, and keeping the electronic medical record accurate without giving medical advice.
Skills Employers Look For
- Customer service with patients and families under pressure
- Scheduling and registration in Epic or a similar EMR
- Insurance verification and eligibility checks
- Working knowledge of medical terminology
- Multitasking across phones, the desk and patient messages
- Bilingual or multilingual ability
- Strict attention to patient privacy
Career Path and Advancement
Many Boston front desk staff start as patient service representatives at one clinic, then move to senior representative roles that train new hires, or into patient access, practice coordinator and scheduling lead jobs. Because the major Longwood systems post support roles across many departments, the front desk is also a common stepping stone into medical assistant, medical billing and coding, or clinic operations work without leaving the hospital.
Related Careers in Boston
If front desk work interests you, these related Boston roles are close matches:
Frequently Asked Questions
Do you need a certification to be a medical receptionist in Boston?
No. Massachusetts does not license or certify medical receptionists, and most Boston hospital postings ask only for a high school diploma or GED. Medical terminology, customer service and EMR experience make an application stronger.
How much do medical receptionists make in Boston?
Posted hospital ranges run from about $19 to $28 an hour. New hires usually start near the bottom of the range, while experienced representatives in specialty clinics earn more.
What job titles should I search for?
Search Patient Service Representative, Patient Experience Representative, Patient Service Specialist, Patient Access and Patient Representative as well as medical receptionist. Boston hospitals use those titles far more often than receptionist.
Are medical receptionist jobs in Boston remote?
Front desk roles are in person, but some call center and scheduling roles are hybrid. Dana-Farber, for example, has posted a Patient Representative role with one day a week onsite in Boston.
Is there paid training for front desk jobs in Boston?
Yes. The Boston Children's Healthcare Customer Service and Administrative Careers Training Program runs 14-week cohorts that pay trainees $16 an hour while they learn on the job in Longwood, with coaching afterward to help them land a full-time role.
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